At Libase Zulaikha, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day refund and returns policy from the date of delivery. Please read the details below carefully.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unwashed, and in original condition with tags and packaging intact.
  • Only items purchased directly from LibaseZulaikha.store are eligible for return.

2. Non-Returnable Items

  • Personalized or custom-made items
  • Items damaged due to misuse
  • Sale items (unless defective)

3. How to Request a Return

  1. Contact our Customer Support via email or WhatsApp within 7 days.
  2. Provide your order number, reason for return, and photos if applicable.
  3. Our team will guide you with the return process.

4. Refund Process

  • Once we receive and inspect the returned item, a refund will be processed.
  • Refunds are issued to the original payment method within 5-7 business days.
  • Shipping charges are non-refundable.

5. Exchange Policy

  • If you want to exchange a product, please contact our support team.
  • Exchanges are subject to stock availability.

6. Shipping for Returns

  • Customers are responsible for the return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure the package reaches us safely.

7. Contact Us

For any questions regarding refunds or returns, please contact us:
📧 Email: support@libasezulaikha.store
📱 WhatsApp: +92 349 6372797

Libase Zulaikha – Your Happiness, Our Commitment